Accessibility

Accessibility

At PEPPA PIG World of Play, Indoor Play Centre we recognize that everyone’s needs are different and have therefore designed our attraction with this in mind. We review our risk assessments and policies annually to ensure we remain as accessible as possible to all guests, including wheelchair access.

We offer disabled guests access to the attraction. To ensure a safe evacuation, only one wheelchair is allowed in the playground (first floor). To be sure of a visit, we ask wheelchair-bound visitors to make a reservation by contacting ppwopleidschendam@merlinentertainments.biz. Without a reservation, visitors may have to wait until there is space again. We advise groups to contact us via the contact form to discuss the possibilities. Visitors who are not wheelchair-bound can leave their wheelchair (at their own risk) at the entrance, if there is already one wheelchair in the playground (first floor), they are not allowed to take it upstairs.

Are we suitable?
Although we endeavour to make our attraction as accessible as possible, we recognize that not everything will be suitable for everyone. We therefore are happy to provide a complimentary tour of the attraction prior to you purchasing tickets to ensure that we are suitable for you to come and explore! Please speak to our admissions team upon arrival or contact us in advance if you are pre-planning your trip. Full information of our play zones are noted below to assist you in planning your visit with us.

Free Carer Policy

Persons with a disability are required to purchase a standard entry ticket, this can be purchased online or at the attraction subject to availability. If they require a caregiver to accompany them then this will be allocated free of charge when visiting the attraction. There is no need to contact us or pre-book a caregiver ticket; however please make our admissions team aware upon arrival.

Guide Dogs

Guide dogs are permitted within the attraction.

Website

We recognize the need for this website to be accessible to all. We have implemented a number of features to make this website easy to use, especially for users with disabilities.

This website aims to conform to Level A standard of the W3C’s Web Accessibility Initiative’s Web Content Accessibility Guidelines. It also includes many features found in AA sites such as colour considerations and easily resizable fonts. We will continue to make improvements and make sure this website conforms to these guidelines.

Feedback

We are always looking to make improvements and so if you have any queries or feedback from your visit, please contact us via the contact page. 

Accessibility Guide

Due to the free-roaming play nature of our attraction, not all areas will be suitable for everyone. Our main entrance and gift shop are located on the ground floor of the mall, with the main attraction on Level 1. We have both escalators and a guest lift to assist guests on getting to the first floor.

The majority of the main attraction is on one-level, with even flooring, however some of our play areas have additional safety flooring surrounding them. Audio is played throughout the attraction and our teams are unable to change the volume level. Therefore it is recommended that those sensitive to louder environments bring suitable protection equipment.

Full details of each play area with certain restrictions are noted below, however please contact us directly if you have any additional questions.

Campervan Café

• Our tables are suitable for use with a standard size wheelchair; however tables are limited and so cannot be guaranteed to be available.

Supermarket & Peppa Pig’s House

• Interactives are provided at various heights throughout the area.

Peppa Pig’s Family Car

• Wheelchair users need to transfer into the Family Car with assistance from a member of their party. Unfortunately, staff are unable to assist.

Grandad Dog’s Garage & Post Van

• This area is accessible to wheelchair users however the trike wash is unable to accommodate wheelchairs.
• Wheelchair users need to transfer into the various vehicles with assistance from a member of their party. Unfortunately, staff are unable to assist.

Sensory Garden

• Some areas of the Garden have raised safety flooring and/or require guests to transfer onto the floor. Unfortunately, staff are unable to assist.
• Interactives are provided at various heights throughout the area.

School Bus

• Guests need to transfer into the School Bus with assistance from a member of their party. Unfortunately, staff are unable to assist however a transfer step is provided at the rear entrance to the bus.

George’s Fort & Peppa’s Treehouse

• Due to the nature of the play structures, they contain multiple levels and require various forms of physical endurance. These are designed for younger children and therefore may not be suitable for all adults.
• Guests need to transfer into the play structures with assistance from a member of their party. Unfortunately, staff are unable to assist however a transfer step is provided at the entrance to these play structures.
• Interactives are provided at various heights throughout the area.

Rebecca Rabbit’s Underground Adventure

• Due to the nature of the play structures, they contain multiple levels and require various forms of physical endurance. These are designed for younger children and therefore may not be suitable for all adults.
• Guests need to transfer into the play structure with assistance from a member of their party. Unfortunately, staff are unable to assist. The ground floor of the structure is partly accessible without transfer.
• Interactives are provided at various heights throughout the area.

Theatre

• Our Theatre is wheelchair accessible. Theatre content is provided with on-screen subtitles.
• This area also acts as a breakaway space away from the main play areas.

Muddy Puddles

• The Muddy Puddle area has sharp inclines and therefore it is recommended that wheelchair users transfer onto the puddles with assistance from a member of their party. Unfortunately, staff are unable to assist.

George’s Dinosaur Discovery

• Interactives are provided at various heights throughout the area.

Meet & Greets

• Our Meet & Greet opportunities with our characters take place in areas with flat flooring. These may take place within the main attraction. Please note that Meet & Greet’s do not take place everyday and so please check our website or speak to our team for more information.